Refund Policy
REFUND POLICY FOR:
www.3rd-country.com
Effective Date: 11/4/2024
At 3rd Country, customer satisfaction is our top priority. We strive to offer high-quality products and a seamless shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a refund policy with detailed guidelines as outlined below. This policy applies to all purchases made on www.3rd-country.com and is in accordance with Walmart’s standards.
- Eligibility for Refunds
Our refund policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer a full refund or exchange. To be eligible for a refund, your item must meet the following conditions:
Condition of Items: The item must be unused, undamaged, and in the same condition that you received it. All original tags, labels, and packaging should be intact.
Proof of Purchase: Receipt, order confirmation, or proof of purchase is required for all refund requests.
Return Authorization: Contact us at info@winfavor.com before returning any items to initiate the refund process and obtain a return authorization.
- Non-Refundable Items
Certain items are exempt from being refunded, including:
Perishable Goods: Food items, flowers, and other perishable goods cannot be refunded.
Personal Care Products: Health and personal care items that have been opened or used are non-refundable.
Gift Cards: Gift cards and store credit cannot be refunded.
Downloadable Products: Digital products, including e-books and downloadable software, are non-refundable once purchased.
- Refund Process
To request a refund, please follow these steps:
Initiate a Request: Email us at info@winfavor.com within 30 days of receiving your item, and include your order number, product details, and the reason for your return.
Return Authorization: Our team will review your request and provide you with a return authorization and further instructions if your item is eligible.
Return the Item: Once authorized, ship the item back to our returns department at 5380 W Belmont Avenue, Glendale, Arizona 85301. Please ensure the item is securely packaged to prevent damage during transit.
Inspection and Approval: Upon receipt, we will inspect the returned item to confirm it meets our eligibility criteria. If approved, we will initiate a refund to your original payment method.
Note: Customers are responsible for paying shipping costs for returning items, except in cases where the product was defective or incorrect.
- Refund Processing Time
Refunds are processed within 7-10 business days after the returned item is received and approved. Please allow additional time for your bank or credit card company to process and post the refund. If you have not received your refund within the estimated timeframe, please contact us at info@winfavor.com for assistance.
- Late or Missing Refunds
If you haven’t received a refund after the processing period:
Check your bank account again, as processing times may vary.
Contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve completed these steps and still have not received your refund, please contact us at info@winfavor.com.
- Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at info@winfavor.com to initiate the exchange process. Items sent back for exchange should be in the original packaging and meet the same conditions as items eligible for refunds.
- Items on Sale
Refunds on sale items will be issued at the sale price paid at the time of purchase. Regular-priced items are refunded at the full purchase price.
- Walmart Returns and Refunds
As a vendor partnering with Walmart, we comply with Walmart’s return and refund requirements. If your purchase was made through Walmart’s platform, please follow Walmart’s specific return and refund policies, which may require you to return the item through Walmart’s designated channels.
- Contact Us
For more information or assistance regarding our Refund Policy, please contact us:
Email: info@winfavor.com
Address: 5380 W Belmont Avenue, Glendale, Arizona 85301
Website: www.3rd-country.com