FAQ
Frequently Asked Questions (FAQ)
Q: What types of payment do you accept?
A: We accept all major credit cards, including MasterCard, Visa, American Express, and Discover.
Q: What currency are your store prices in?
A: All prices on our store are in United States dollars (USD).
Q: Do you have physical stores or only an online store?
A: We currently do not have physical stores. All of our products are available for purchase online only.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Please note that international orders are subject to import, duty, and customs taxes, which are applied once your shipment reaches the destination country. We cannot predict specific charges, as these vary by country. For more information, please contact your local customs office. All taxes, duties, and customs charges are the responsibility of the recipient. Your local carrier may be able to provide information on the accepted methods of payment for these charges upon delivery.
Q: Do I need to sign for the shipment?
A: No, a signature is not required for the shipment.
Q: Where do you ship the products from?
A: We ship from our warehouses located in the USA, UK, Singapore, or China. We collaborate directly with reliable suppliers worldwide, allowing us to pass savings on to our customers and provide high-quality products at competitive prices. We inspect every item and visit factories to ensure quality and sustainable practices.
Q: How long before my product ships?
A: It will take 2-3 business days to process and ship your product.
Q: What is the estimated delivery time (ETA)?
A: Delivery times vary depending on your location, ranging from 7 to 38 days. You will receive a tracking number as soon as your order is shipped.
Q: How do I return or replace my item?
A: We stand by the quality of our products, which is why we offer a 30-day risk-free money-back guarantee (return shipping charges excluded). To initiate a return, please email us at info@winfavor.com to receive the return shipping address.
⚠️ Please note that return/exchange costs are the responsibility of the customer. We do not provide a return shipping label.
⚠️ Returns without prior contact with our customer service team will not be accepted.
⚠️ Due to COVID-19, we do not accept returns for certain items that come in direct contact with the skin, such as watches, glasses, and shoes. Damaged items may be eligible for replacement. All other items can be returned in accordance with our policy.
Q: Where is my order confirmation?
A: An order confirmation email is sent to you within 24 hours of payment. If you don’t see it in your inbox, please check your spam or junk folder.
Q: What if I want to cancel my order?
A: Orders are processed within 6-8 hours. If you need to cancel your order, please contact us as soon as possible at info@winfavor.com.